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Take a look at our frequently asked questions. Please, do not hesitate to contact us if you don't find the answers to your question here. We are always looking forward to hearing from you.
What is the difference between an initial cleaning visit and a regular cleaning visit?A first time visit, if you have dirt that has been sitting for a long period of time, will usually require more time and more gnome power to get your space ready for ongoing gnome visits. Our first visit to a space is typically longer in duration than recurring visits and are estimated as a range of time. This allows for a thorough clean before we begin shorter ongoing visits. We'll get to as much as we can and if we finish early we will simply leave. Either way, you'll only be invoiced for the time spent in your space.
How do I schedule my first visit?Setting up your fist visit is easy! Just fill out our contact form so we can learn more about your space and your needs and begin our communication and coordination of your gnome visit. After this, we will promptly reach out back to you to schedule a consultation, give you an estimate and also schedule your first visit. If for any reason you are crunched for time and don't have time for a consultation, we can still provide an estimate and schedule your visit using the information you provided in our contact form.
Do you offer a service quality guarantee?Yes! Our goal at Tidy Gnomes is to bring ease and happiness to your life. If for any reason we ever happen to miss anything or if you are unhappy with our visit, please, let us know and we will gladly come back and fix it free of charge.
What are you doing to be safe during Covid-19?To assist in providing a safe service, we have worked with safety and human resources consultants to create safety protocols and systems. These folks are experts in their fields, and we're grateful for their support and commitment to the health and safety of both our gnomes and clients in regards to COVID-19. Some of the things we are doing: Following all state-mandated precautions and general precautions best practices. Assessing potential risks and creating procedures to minimize any possible risk to our gnomes and clients. Limiting our in-person contact with our clients and limiting our in-person contact among our gnomes. Requiring a pre-visit health questionnaire from our gnomes and our clients to reduce the chance of spreading COVID-19. Asking our clients to isolate or not be home for the duration of our visit. Frequent hand washing and/or using hand sanitizer Ensuring that all items are appropriately handled, segregated, and sanitized. Providing personal protective equipment (PPE) to protect our gnomes and clients. Using only new or sanitized items at any client’s home. Sanitizing equipment after each use. The health & safety of your family and our gnomes is of the utmost importance so we appreciate your cooperation in making that happen. We truly appreciate your partnership. Thank you!
What scheduling options do you offer for gnome visits?Our gnome visits can look many ways: One-time, weekly (every week), biweekly (every 2 weeks), monthly (every 4 weeks), move -in/move-out. If this typical rhythms don't make sense for what you are looking for, we are also happy to schedule periodic visits. Just let us know what you are thinking of and we will make a plan together to figure out what fits your needs best.
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